bogus membership renewal letters

[dbrannen1]

I have received several membership renewal letters stating that my membership has not been paid for 2022-2023 year And is expiring. However it was paid online back in September 2022. I received my new membership card today. So what gives and I don’t want to see the excuse that it’s an automated process. I am requesting of SVP Stephanie Miles that automated billing notices Be in line with reality. This is ridiculous. I don’t care if the letter states “PS please disregard this notice if you recently renewed your membership”. I’m sure I’m not the only member that gets these things which starts off earlier in the year by multiple renewal letter request months before renewal date and the associated membership cards. This is a waste of AARP’s resources and natural resources.

[sandymurray1234]

I totally agree.  Very unprofessional and my first reaction was that it was a scam.  I’m not going to send a voided check to ANYONE.  All of my account information is right there for the taking.  

[AARPJanelleM]

@dbrannen1 Thanks for renewing your membership! I located your account and I see that it's active and valid thru 10/31/2023. Please allow up to 4-6 weeks for the renewal mailings to fully stop due to pre-printed mailing labels. AARP's Automatic Renewal option is an easy and convenient way to ensure that your membership continues automatically each year; meaning you won't receive renewal notices and you won't have to manually renew your membership. If you're interested in checking it out, I invite you to visit https://info.aarp.org/org-ttar-cust-accord/ I'm always here to help if you need anything!

[m752569f]

Recently received a letter stating it was from AARP asking us to send them a voided check instead of renewing our usual way and we would only be charged a $12 renewal. Otherwise our credit card would be automatically charged $16. Neither of us is due for renewal and we destroyed the letter. Looked like a scam.

[AARPJanelleM]

@m752569f I appreciate you taking the time to reach out! That sounds like an offer from AARP to transition your membership to Automatic Renewal for the discounted promotional rate of $12 for your first year. Mailing a voided check is one way to opt in for automatic renewal. If you're interested in learning more about Automatic Renewal, I invite you to check out our site: https://help.aarp.org/s/article/automatic-renewal-how-to-set-up

[tinkerbella60]

Is the AARP Long Beach

Remit address:

POB 93132

Long Beach Ca 90809-3132?

[AARPJanelleM]

@tinkerbella60 Thanks for your interest! Yes, that's a valid AARP address for membership processing. AARP requires a voided check and the member's signature on the AARP Automatic Renewal Terms and Conditions Reply Form when signing up via mail. If you prefer to process this online to avoid mailing a voided check and the signed form, I invite you to enroll in Automatic Renewal online with your credit or debit card, e-check, checking account, or PayPal. If you choose to process this online, you will find the Automatic Renewal Terms & Conditions on the billing page. You will always have the option to save a PDF of the Automatic Renewal Terms and Conditions from the renewal screen as well. I hope this helps, please let me know if there's anything I can do! 

[tinkerbella60]

In addtion to the voided check  request, I also found fishy that the Automatic Renewal Terms and Conditions aren't on a page that we retain (or at least duplicated to be retained for our records); but instead are required to be returned with our signature authorization. VERY odd!

[tinkerbella60]

As I'll be signing off from this forum, please also either text, or email me your response. Thank you.