Reply
Highlighted
Contributor
0
Kudos
442
Views

Re: Video playback failing

442 Views
Message 1 of 7

I have been uable to download and play any videos since the first of March.  I've tried different browsers.  I've signed on and off the site.  I've restarted my computer.  I even reset my modem!  I even reinstalled my video player.  Nothing has helped.  The AARP videos are the ONLY ones that won't play.  I can watch videos from all other websites just fine.   I'm frustrated.  For two months I've been contacting AARP through chat and phone and they haven't helped.  Keep telling me to try again in a couple days.  Well, it's been a couple months!  And I still can't watch the videos.  They worked fine before the first of March.  What happened to the website???  Nothings wrong on my end.

Report Inappropriate Content
0
Kudos
442
Views
Highlighted
Silver Conversationalist
0
Kudos
704
Views

Re: Video playback failing

704 Views
Message 2 of 7

I'm using Chrome on a laptop.  The videos are loading slowly and strangely (choppy).  When I moved to another window while between videos my other tabs became very slow today.

 

Maybe it has something to do with the new policy regarding videos, where videos must be the active window/tab to play?

 

AndrewToo
Report Inappropriate Content
0
Kudos
704
Views
Highlighted
Conversationalist
0
Kudos
715
Views

Re: Video playback failing

715 Views
Message 3 of 7

I also had that problem with some videos not loading the last couple of days.  Specifically, 'Transform your walk', 'Total body workout at the park', 'There's a right wat to walk', Stretch to ease foot and ankle pain', 'Stretches to help you sleep better', Fuel your walk, and ;How to make walking a habit.'  

I was using Chrome.

Report Inappropriate Content
0
Kudos
715
Views
Highlighted
Periodic Contributor
0
Kudos
723
Views

Re: Video playback failing

723 Views
Message 4 of 7

Chrome (latest).  Same problem with FireFox.  There was no problem today (3/5).  However, the the 3-4 days previously, I would be able to run 3-4 videos w/o any issues and then the video wouldn't load.  I tried restarting the same video or another video w/o resolution.  If I closed the browser, logged out and tried again in a few minutes it would normally work again -- but for only a few videos before the same problem (videos not loading) would occur. 

Report Inappropriate Content
0
Kudos
723
Views
Highlighted
Community Concierge
0
Kudos
729
Views

Re: Video playback failing

729 Views
Message 5 of 7

@grdolphin There aren’t any known issues happening with videos right now but we’d love it if you could provide more details to help our team investigate further. What browser are you using? What kind of internet connection do you have? Thanks!

AARP Community Manager
Report Inappropriate Content
0
Kudos
729
Views
Highlighted
Regular Social Butterfly
0
Kudos
772
Views

Re: Video playback failing

772 Views
Message 6 of 7

Hello @grdolphin 

It's been happening to me for a couple of weeks, but after getting video up, press refresh and then play. Press pause, then play until buffering stops and then video works.

Now all my points badges disappeared on (1) device for all videos, this is a completely new problem.  Hopefully it will clear up😕

 

Have a Blessed Day

Marylin

Report Inappropriate Content
0
Kudos
772
Views
Highlighted
Periodic Contributor
0
Kudos
789
Views
6
Replies

Video playback failing

789 Views
Message 7 of 7

Lately, when I click on the > button to start a video, it doesn't start.  It tries and tries and eventually fails giving me a big 'X' on the screen.  Anyone else having this issue?

Report Inappropriate Content
0
Kudos
789
Views
6
Replies
cancel
Showing results for 
Search instead for 
Did you mean: 
Users
Top Authors