unwanted second AARP account

[DianaM465252]

I can find no way to contact AARP about this matter! No way to email AARP, no way to talk to someone on the phone, only useless BOTS online. In March 2022 we received an invitation to renew our membership and did so. We were sent new cards with a new account number and the WRONG NAMES. This appears to have been done deliberately. I suspect recruiters looking for members are given a commission. So they used our address and made up new names, off by a few letters. Now we have two accounts, and I would like to delete the bogus one. But how? Real account: [removed], bogus account : [removed]. I would like to eliminate the latter and get a refund.

[AARPJanelleM]

@DianaM465252 Hi Diana, thank you so much for bringing this to our attention! We recommend not sharing your membership # on a public forum like this. I located both accounts and I was able to combine them under the old membership #. The new expiration date for your membership is 4/2024 and any duplicate membership mailings will stop within 4-6 weeks due to pre-printed mailing labels. Would you like to keep the expiration date as it is, or would you like me to process that refund for the renewal that was made yesterday? This would change the expiration date to 4/2023. 

I tried to send you a private message but it looks like you have not enabled private messages on this community site. Check out how to enable and send private messages here: https://community.aarp.org/t5/Technology/How-do-I-send-a-private-message/tac-p/2196185/highlight/tru...

Also, if you need to reach us by phone, our toll-free nationwide phone number is 1-888-OUR-AARP (1-888-687-2277) and agents are available Monday through Friday, 8 a.m. - 8 p.m. ET