Travel Complaint AARP Car Rental

[CarlH773491]

Used our AARP car rental benefit to book a car rental back in Ohio to attend a family funeral. This was a Payless car. Upon leaving the Columbus Airport the first indicator  was that the windshield wipers were so out of adjustment they would collide with one-another on the windshield creating a loud banging noise and not wiping water off. Next, tailgate would not open on the Mazda MX SUV, not permitting access to the rear storage. Finally, upon closer inspection the tires were nearly bald, completely unsafe. Worst care rental experience in my life. Took it back a day early, and the agent herself was shocked at the condition. Called Payless to inquire about my refund for bringing it back early. "Sorry, you paid AARP for this, and they got it through Expedia, you must call them" the Payless agent said. Called AARP travel. "No, he said, you have to get it from Payless". Next, I tried Expedia, "Sorry, you must get it through AARP." 

Cannot tell you how frustrating it is to get such a convoluted runaround. Everyone pointing their finger at the other, while the customer cannot do anything but suck it up. Come on AARP!

[AARPConsumerCare]

Hi @CarlH773491, on behalf of AARP, I'd like to extend our sincere condolences on the news of your loss. I’m sorry to hear that you’ve had a negative experience with our service providers. I would like to get you in touch with our Member Relations team for assistance with your refund, they're part of AARP Services, and act as liaison for AARP service providers. Please send us a private message at your earliest convenience. You may need to enable your private messages first, please follow the steps in our article: https://aarp.info/47hWcl7 - Diana G.

[SereneSeagull]

I have a feeling you’ll get help from them on this…standby