Travel Center Customer Service via phone

[lukequad]

I have had to call the AARP Travel Center phone number on several occasions, as I have booked trips through them.  Unfortunately every time I call, I am connected with a customer service agent that's not fluent in English.  The language barrier is frustrating to both sides, as it takes entirely too long to get the problem resolved.  I tried to use the chat feature to avoid the phone call, but I was told I was unable to address my issue via chat, that I would need to call.  This is not the Global Association for Retired Persons, it's the American Association for Retired Persons.  If I'm struggling in my mid-50's to understand these representatives, I can empathize with the senior citizens who are hearing impaired, especially when seniors are more likely to use their telephones versus computers.  I'm all for hiring ESL employees, but PLEASE don't put them on the phones!!!!

[MariamaA859467]

Hi there, here to help! We certainly understand your concern regarding the issues you experience whenever you call the AARP Travel Center. We would be glad to work with the Escalation team at Expedia to have this investigated for you. Please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPMariamaA” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Thanks

Mariama A.