Tracfone Home Internet $39

[MRDOLLARNY]

I received my home internet kit on 3/12 and activated it with autopay to get the max discounts with my dashboard saying $50 instead of the $39. I confirmed my initial order had the GETHOME promo code added and I did receive the equipment and first month at the discounted rate. I've wasted several hours trying to get the offshore reps to help by chat and phone and its impossible and have no clue on why it should be 39 a month. Anybody have any luck and what did you do?

[HelenL87977]

The same happened to me. I was charged $39 for the initial month (AARP, GETHOME,AUTOPAY) and was charged $49 the following month. Spent 5+ hours talking to Tracfone and got a runaround, with no resolve.  It was a very stressful, frustrating and time-wasting experience. I had to file a complaint at BBB to get their attention. ITs been a bit more than a week and this morning I got a call “reassuring” that I’ll be charged $39/mo and promised a $10 refund due to the 2nd month overcharge. Will Tracfone deliver this time? Only time will tell. My next renewal is coming up soon in 10 days.  Oh, their explanation for the mistake is “system error”.  Good Luck to you.

[Tempest332]

Another company going "offshore", they are so annoying.