Need Tech Help- the member I added has not been able to redeem points

[r604217b]

Hello - when I signed up as a paid member last year I added a family member for the free 2nd member- her Community Username on here is  " RubyB124195 "     Well she has alerted me that for well over a week now she has been unable to redeem points to play the Instant Win games as well as enter sweepstakes and redeem for gift cards or other  and it appears to be a glitch at the AARP end because she showed me on my computer how she keeps getting the same error message when she attempts these things but yet, I am able to do these things in my account (using the same computer)   

the error message that shows is 
"Oops! An error occurred. Please refresh your browser to get back on track."

and it just goes on and on....   I have no problem in my account redeeming points

Can someone please look into this?  I would appreciate it very much.   I have also told her to remove the complaint she left in the community forum and she assures me that she is 

Thank you for your time and attention to this matter

Ricky B

[AARPConsumerCare]

Thanks for reaching out, Ricky! We're more than happy to help your family member with their Rewards account. In order to do so, we need her to contact us privately to review and gather information specific to her and what she is experiencing.

Please have her send us a private message through the AARP Online Community. Here is an article that answers some questions on private messaging - https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?amp;socialid=16706905159&cmp=SNO-LITHI... - She can also contact us via chat or phone here - https://aarp.info/3epCObA - Christy C. 

[KatherineD203257]

As far as I know, the error status "Oops! An error occurred. Please refresh your browser to get back on track." started on April 10th. And accounts created in 2024 will not be able to redeem rewards. There are many members who have this error and most of the AARP team just announced to wait 5 - 10 days. And of course it will never be resolved.