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RobW142529
Contributor ⭐
July 23, 2024

How do I enable 2 factor or multifactor authentication on my AARP login

  • July 23, 2024
  • 6 replies
  • 2737 views

How do I enable 2 factor or multifactor authentication [ Microsoft authenticator or Google authenticator ] on my AARP login. Currently it sends a text to my cell phone but I'm wondering if there is a way to setup one of the authenticator apps that has an ever changing one time code. 
Microsoft authenticator or Google authenticator is what I use for other accounts when available. https://support.microsoft.com/en-us/account-billing/about-microsoft-authenticator-9783c865-0308-42fb-a519-8cf666fe0acc
Thanks for your assistance!

6 replies

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AARPConsumerCare
Community Champion ⭐
July 24, 2024

Great question, @RobW142529. The multifactor authenticator we currently use to secure our members accounts is through text message only. Here you'll find an article with the steps: https://help.aarp.org/s/article/rewards-verification?cmp=SNO-LITHIUM---&socialid=14197088719 - Diana G.

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TomB622092
Contributor ⭐
May 28, 2026

AARP - So you therefore expect & require your members (who are seniors!) to have a cell phone & cellular coverage? If you would allow VoIP numbers then those w/o cell phones would be able to take advantage of MFA.

Also you should not restrict MFA to only cell phone usage, you should allow a code to be emailed, your 'security' is too excessive & not practical, especially for seniors!

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