Games - MahJongg Dark Dimensions new Reshuffling then ends while time still left

[ThedaM76109]

Mahjongg Dark Dimensions -- started today showing a "Reshuffling" notice, then after playing for a very short time, it ends the game, even with plenty of time left. 

[AARPConsumerCare]

ThedaM76109 Thanks for letting us know about the trouble you're having with Mahjong Dark Dimensions. First, let's try some general troubleshooting. You can visit the following link for steps to try - https://aarp.info/3epAstc - If you're still having trouble, please let us know as we'll be happy to work on this with you! - Christy C. 

[ThedaM76109]

  It's still happening - any update?   As I said I sent you a PM with offer to send screenshots but have heard nothing.  

[AARPConsumerCare]

Hi @ThedaM76109, I've sent you a private message. Thank you. - Diana G.

[BumpkinCS71]

It is a problem with the game, not the users.  If the game has changed to do one automatic reshuffle then shut down after a certain length of time, please admit or acknowledge that.  Try playing it for yourself.

Thanks

[SpringIsHereVA]

[2/14/25] @BumpkinCS71 , for YEARS folks have "suggested" this and it falls on deaf ears. Oh NO, it is our fault. 🙄

YOU WROTE: Try playing it for yourself. 

[BumpkinCS71]

I noted the same thing today.  So not just the original reporter.

[ThedaM76109]

That did not help.  This issue started today.  A "reshuffle" icon will pop up in the middle of the screen, typically on the 4th screen in.  The game was reshuffling at that time, but it has never been flagged like that before.  After that, can only play x number of seconds before the game ends.  It is similar to the way in which it normally stops when you are out of time, but now ends the game with plenty of time remaining 30 sec, or 2 min, etc.  This happens on both edge and chrome.  

[AARPConsumerCare]

ThedaM76109 Thanks for providing additional details. We'd like the opportunity to troubleshoot this with you. Please send us a private message, so we can work on this together. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

[ThedaM76109]

It worked for about a week and is back to its old tricks again. I had sent you a PM as requested but have heard nothing back. 

[ThedaM76109]

    I sent you a private message on Tuesday 2/18 with offer to send screenshots, and a more detailed analysis of what is occurring.   

[BradE81026]

The problem still exists!