Cancelling subscription and/or stopping auto-renewal

[cr109]

Wow, for a group that touts how much they respect and want to help seniors it's pretty funny that their own information is so convoluted that it just confuses rather than helps. You have links to instructions on how people can turn off auto-renewal (your docs specifically say 'Cancel at any time') YET on your website the information that was filled out originally for payment info is nowhere to be found I would specifically have expected to find it in 'My Account' and/or 'My Details' but nope, not there. Upon researching others requests for cancellation I found that persons were to select/create an option to allow for private messages, and to my not so unexpected astonishment, that option doesn't exist either! SO, I suspect the only way to cancel what has become a useless subscription (yeah, auto-renewal is such a scam, companies expect people to forget they have them, shame on you AARP scamming seniors like that) is to call in, which is incredibly disappointing as I really don't want to have fight with someone trying to convince me I should stay when all I want to do is stop paying for something that really has no great benefits.  

I'll ask nicely here for you to cancel my subscription, please do not send the Level 1 support answer you have been sending to others as that is an insult to my intelligence as you should already have all the pertinent information needed to contact me else you would not have a 'check-box' for 'email me when someone responds' which indicates that you already have my email.

Thank you for your prompt attention to this matter.

[AARPConsumerCare]

Hi @cr109, thank you for reaching out. I understand your concerns, and I'm sorry to hear you decided to cancel your membership. I see you mentioned you followed the instructions about how to cancel automatic renewal, if you don't see it under "My Account" it may be that your account is not scheduled to be renewed automatically.

I'm sorry to hear you had trouble enabling the private messages. At this moment, we do not have an option to cancel the membership directly from your online account, I understand it can be frustrating having to call, I'd like to invite you to chat with our representatives https://aarp.info/3epCObA or send us a text message to 1-833-259-2277 so that we assist you promptly and securely. - Diana G.