AARP Game Issue

[JoL706724]

I play Holiday Mahjongg Dimensions daily, the past 2 days when the score is being totaled up an advertisement pops in quickly and cuts the game off so no score can be totaled. What's up with that? Never had an issue with this before. I know the advertisement pays but come on let the game finish before it's played!

[davidscott1]

This also happening consistently in Mahjongg Candy and has only been doing it for the past 2 days. I have been playing this game on my Chrome browser for a few years and have never had this problem before. Strange things are happening ever since you (AARP) started playing around with the programs.

[MountainLioness1]

For the last three days, I have had the same problem on Mahjongg Candy! The moment I finish the game, instead of seeing the screen with my score, it immediately goes to a commercial. So I have no way of knowing what my score was... It's extremely frustrating since I love this game.

[MountainLioness1]

Yay, just today the problem is fixed - I am getting to see the score screen again!! Thank you for solving this! I love this game and play it all the time.

[AARPConsumerCare]

You're welcome @CarlaA757537! Glad we could get the game fixed for you so can enjoy it.

Brandon C.

[davidscott1]

I can also now play all the games I usually play. I guess it was not really the vast number of browsers that was causing the trouble. Glad that everything is more or less back to where it was. Thank you.

[AARPConsumerCare]

I'm glad all the games are working for you again @davidscott1. Thanks for being part of the community!

Brandon C.

[AARPConsumerCare]

Thank you for taking the time to report this issue, @MountainLioness1. I can see how frustrating this is. We appreciate your feedback. At this moment the games only show the top scores, I'll share this with our team. - Diana G.

[chappy208]

Same issue here☹️

[DeborahC423831]

Same here too, very frustrating 

[AARPConsumerCare]

@chappy208  I'm sorry that's happening! I know they can be annoying but, these ads may be populating from your browser, which AARP has no direct control. Let me know if there's anything else I can help with!  Jodee R. 

[AARPConsumerCare]

I can totally understand how frustrating this can be, @JoL706724. Were you able to close the ad and continue with your game? - Diana G.

[JoL706724]

No these are the new AARP ADS educating members of "moving to the shore" do and don't, money scams, and not all processed foods are bad. Please look at your ads! They don't come up while other AARP games are player, so it's not the browser. I play to keep my mental skills in check thats one reason I joined AARP and if you can't fix this issue I'm not renewing. It's easy to say it's a persons browser just investigate the issue.

[AARPConsumerCare]

Thank you for providing details, @JoL706724. We hope you stay with us. Legitimate advertisements on http://AARP.org?cmp=SNO-LITHIUM---&socialid=15299993244 are intended to provide information or services you may find helpful. We ensure that these interest-based ads meet our standards and are tailored to your preferences.

AARP has no direct control over other possible advertisements that may populate from your browser. You can review your browser settings, security options and configurations; please visit your browsers support page for more information. - Diana G.

[chappy208]

It doesn't happen with any other game, so it's not the browser.

[AARPConsumerCare]

@chappy208  Please let me know what game you're playing, and what type of ads are populating, and I'll be happy to forward your feedback. AARP advertisements on http://AARP.org?cmp=SNO-LITHIUM---&socialid=15320619021 are intended to provide you with information or services that you may find helpful. It's important that these interest-based ads meet our standards and are tailored to your preferences. Thank you!  Jodee R.  

[chappy208]

It's happening on Holiday Dimensions- can't be the browser because it's never happened before, just the past week or two - and it doesn't happen with any other game. Please look into it from your end.

[AARPConsumerCare]

Thank you for letting us know it's only happening with the Holiday Dimensions game, @chappy208. I'll pass the details to our team. - Diana G.

[SherylS503029]

 How about the long ads during the play on bubble shooter 30 seconds is one thing, but I'm now seeing one minute, 1 1/2 minutes, there was another longer then those and you can't even skip these ads.

Sheryl S.

[AARPConsumerCare]

@SherylS503029 Thank you for reaching out, Sheryl. AARP Games were experiencing technical issues which may have caused some video ads to repeat. The issues have now been resolved. We're always here to help if you need anything.  - Janelle M.