I'm 78 years young and wondering if anyone uses the ATT cell phone pre-paid card system??. I've been using a pay by minute plan (10 cents per minute) for many years. It is considerably cheaper as I only use it at most 8-12 times a month. In the past your balance would roll-over until you run out of money, at which time you would add more. I received an email from ATT saying I had to add funds, knowing that I had $130.00+ in the account I contacted them and was informed that If I didn't add funds that I would lose the account balance.
This has not been their policy in the past. I added some funds until I could rectify this. My course of action is:
1. Contact AARP to see if they have an advocacy dept.
2. Send the FCC a letter and file a Compliant with them
3. Try and find the right person at ATT that would give me a reasonable explanation as to why, and then explain why they would not:
a. Return my unpaid balance
b. Owe me interest on all I've sent them thru the years that was used
I consider this action fraudulent.
They can't use the excuse that it is a service that I am paying for as every time I make or receive a
call I'm paying for that service out of the funds in the account.
Donation requests, constant donation requests. "Help seniors in need" Has it occurred to anyone that the people they are asking to donate, which a small amount actually goes to help seniors anyway, are exactly those seniors that are in need? Most are on a very limited budget, have limited resources, and have nothing and need more. Stop asking the people you are stating you're helping to support you and help.
Hi @rw68881964, AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by AT&T. We’d be happy to forward your concern to the Escalation team we work with at AT&T for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://aarp.info/3eufxDx. Please provide the following details in your message:
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!