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Where is my gift card

I purchased a $500 Carnival gift card. Nothing has been sent to my email but a confirmation of my payment. 

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Community Concierge

@ShannaH485524 Hi Shanna, thanks for participating in the AARP Rewards program! I reviewed your account and our escalations team is working on your case. Please allow up to 3 days for a resolution. I'm always here to help!

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