Not Receiving Fitbit Points

[LindaJoy53]

Good morning,

Over the past four weeks, I've noticed that I don't always receive the points typically awarded on Saturdays for reaching 30 miles walked between Sunday - Saturday each week. The past 2 times that I reached that 30-mile goal, for weeks of 7/7 thru 7/13 and 6/23 thru 6/29, I was not rewarded any points. You will see from my records that both Saturdays of 7/13 and 6/29, I was awarded points for reaching 5K and 10K, which indicates that my Fitbit was certainly in sync with AARP.  

Please adjust and request the issue be addressed by your Tech Support team.

Thank you!

[AARPConsumerCare]

Thanks for reaching out, @LindaJoy53. I am very sorry to hear that you have not been receiving your points correctly. I'd love to take a look into your account to see what’s going on with your points. When you get a moment, can you please send me a direct message with your email address? You can also chat with an agent by clicking the chat icon on the right side of the screen. Hope to hear from you soon. - Daniela R. 

[LindaJoy53]

 How does one "direct message" you here? 

I just hit reply and left my email address here for all to see ... until I figured out how to delete that reply.