No pts awarding on tablet for Videos

[JCM1954]

I usually sit in the AM and earn pts with videos and quiz's in the morning on my ipad.  Everything has been fine until today.  Every video I watch just states you just missed out on rewards.  I closed the tablet and re signed in....same problem.  Now I can only do videos on my laptop - I prefer the convenience of the tablet.  Can you fix this or advise if I need to change a setting...like I mentioned this just started today....never experienced this before on the tablet.  Thanks 

Regards, John

[AARPTeri]

We are aware of this issue, we are looking into it.  Just FYI we have seen some intermittent errors so not all may not experience this.  We hope to resolve ASAP.

[cchrane]

Today August 8, I still cannot earn points by watching videos on my desktop computer.

[Army49]

I am also not earning points by watching videos on my Mac desktop.

[JCM1954]

Thank you for the update,  I sure didn't to start playing with my tablet settings to see if that was the cause.     John

[JCM1954]

Still having issues on my tablet with message stating Missed pts, "you could have earned pts with this activity".  I have no problems on the laptop, or the iphone just the tablet.  The  no pts on the tablet started yesterday....as I have always used my tablet previously.   I have deleted the aarp app and reloaded onto the tablet a number of times, along with a hard restart of the tablet.  Nothing corrects.  I even checked my settings everything is fine for videos they play well.  Just no pts from AARP awarded for the exercise.  Will you notify when this is repaired?  Thanks 

[JCM1954]

Yippee!  AARP seems to have corrected the issue with videos and no pts on the tablet; and now my tablet is awarding pts for watching videos again as of this morning.  Thank you !!!