Monthly Videos Showing as Already Done

[RCANDDR]

Besides, the ongoing problems (repetitive Wild Fire video, etc.), is anyone having this experience:  I absolutely know for sure that I have not already done some of the 'monthly' videos, yet they're checked marked as having been done?  I thought that each month the monthly videos were set to not having been done - am I incorrect in this assumption?  Are they really counted 30 days (?) from the last time you did them?  Thanks for any help.

[RCANDDR]

Well, two new developments:  1.  Some videos play, but no points are rewarded: for example, "What to say when your teen self-harms' and 'Does your teen spend too much time online?'  And, I tried to send a private message to someone and got the following messages: first was one that I honestly can't remember; the second was after I clicked Submit several times because it didn't appear that anything was happening and I got 'You have reached the limit for number of private messages that you can send for now. Please try again later.'; so, I waited for about an hour, retried and got '

Authentication Failed.

• Authentication Ticket Mismatched, failed authentication.'

[bmbcali]

This has to be the worst month of problems yet with AARP Rewards.  Yes, all the quizzes and videos are checked off but I have not done them all.  The only thing that doesn't show as checked off are games.  Someone from AARP please look into this.

[AARPConsumerCare]

Hi bmbcali. I've sent you a private message, so we can take a look at your rewards account. - Brandon C.

[rednexsrus]

You are wasting your breath I mean typing. They are not listening to you, me or anyone else and have no intention of fixing the problems with this program

because they do not have a clue on how to fix it.

They would not listen, they did not know how Perhaps they'll listen now They would not listen, they're not listening still Perhaps they never will

[SpringIsHereVA]

[2/8/25] @rednexsrus , and of course the AARP Customer Service is supposedly ONLY open weekdays 8am to 8pm ET. 🙄 Lol, well I guess they ALL deserve a break from all the "canned" - we aplologize, send a private message with your email address. Hmmm, @AARPConsumerCare - this process is NOT "fixing" the site issues. Does the NEW AARP CEO "care" about the issues???