Fitness points not awarding

[JenniferH925259]

I have checked all items listed in the FAQs and everything is connected to my Apple health and AARP is allowed to view everything but still no points are awarding. I also have UHC app that is tracking my activity and that info is uploading just fine. Does the AARP app have an issue because I am also tracking with UHC? I think I should be able to use multiple apps for tracking and earning activity.

[KenleeE282473]

Even after maintenance Sept 2025, Health Connect shows synced, but AARP still not awarding points for steps and miles.  I have uninstalled/reinstalled app, logged out/back in. Insynced/synced.  Works correctly with my other apps that sync with Health Connect, though.

[AARPConsumerCare]

Hello @JenniferH925259, thanks for reaching out and brining this to our attention. You should be definitely be getting points, and I’m sorry you aren’t. Please send me a DM through here, and we can look at your account and see what’s happening with your points. - Daniela R.

[DebraZ950605]

 I am having the same issue with my apple health. Both apple and aarp now think it's synced.  Followed your online instructions to no avail.  What's left to try?

[AARPConsumerCare]

@DebraZ950605, let's take a look into this. I've sent you a private message. Thank you! - Diana G.

[DebraZ950605]

 won't let me access private messages. says :You do not have sufficient privileges for this resource or its parent to perform this action." 

[AARPConsumerCare]

@DebraZ950605, to enable your Private Messenger Settings (see link below): go to My Settings | Preferences | Private Messenger | check "Turn on private messages" | check "Receive email notifications for new private messages" | Save

https://community.aarp.org/t5/image/serverpage/image-id/54400i99137FE679D6B6AE/image-dimensions/2500...? - Diana G.