BEWARE OF CONSUMER CELLULAR

[DoloresB570641]

I switched to Consumer Cellular via AARP. While vacationing in Mexico, I could not make calls, take calls, send texts or receive texts. I could not log into their web site to get help. Needless to say, Consumer Cellular was a total let down for this Senior citizen. THEN, as soon as I got back to the States, I went and switched back to the cell service I had before. I paid the balance for the usage and owed NOTHING MORE. I switched at the start of a new billing cycle and Consumer Cellular wants me to pay for the whole month. The only reason I used them at the start of the new billing cycle was to get the exit codes to this HORRIBLE service. I will NOT pay for services NOT RENDERED. SENIORS BEWARE of CONSUMER CELLULAR.

[DarrylL35959]

Hi @DoloresB570641  

We’re very sorry to hear about your experience, especially while traveling in Mexico. We understand how stressful and frustrating it must have been to not have access to calls or texts when you needed them most.

Please call our AARP Member Relations at 1-888-687-2277 so a case can be created on your behalf and your concerns can be properly reviewed. Our team will document the issues you experienced and escalate the matter for further review. Thank you for taking the time to share your feedback with us.