Expedia/AARP Customer Service

[RobertS617046]

 I made a reservation using Expedia/AARP and the date was off by one day.  Called immediately to change, and got no satisfaction.  Expedia/AARP kept the entire room charge for profit.  Told me to try again using the date I wanted and pay again.  This is like playing reservation roulette.  Will never again use Expedia/AARP and plan to terminate my membership.  Scams targeting seniors are a frequent topic in AARP publications, and AARP is running one itself -- go figure.

[DouglasJ949374]

 I have been a member of AARP and used their online travel service for the last three years. I have booked thousands of dollars worth of international trips. NEVER AGAIN will I use them to book travel. After many attempts to complete the booking correctly we finally made it happen. Without going into every detail and writing a book I can tell you that I had to go back and ask them why I wasn't given the promised incentive for booking through them and after speaking with the agent and then his supervisor I was told to contact another department. They were puzzled as to why I contacted them. Long story short is they are incompetent and are not  good for their word! The old saying "stepping over a dime to save a nickel" must be what they were thinking? Now my travel plans will likely go to Booking.com!  

[AARPConsumerCare]

Hello Robert, I see you are having trouble with a reservation you made through AARP Travel Center Powered by Expedia. We're sorry to hear you're having trouble with one of our benefit providers. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. Thank you! - Cynthia V.

[papawofboo]

Call the place you made the reservation. I did that one time, and they just changed the dates on their end.