We purchased new IPhone 14 pros in 2022 and paid in CASH with Consumer Cellular.
there was no discount or benefit to purchasing through them.
they NEVER disclosed that the international roaming that works with our older IPhone 12 models would not work with the new phones. We discovered this three weeks prior to leaving for a 3 week trip to South Africa. Their response was “just buy a SIM card to use- and didn’t understand that the phone had e-sim, and was locked by them.
They refused to unlock the phone because it had not been 6months since purchase; refused to help in any way, and the customer service agent and supervisor were rude, and told me that I should have verified that the phone would work internationally before I purchased it.
why would I need to verify that an iPhone used and sold all around the world would work in other countries, especially when my current one did? There was no disclosure at time of sale.
I ended up purchasing a plan with t-mobile and purchased a phone to use in South Africa. As soon as the 6 months ended I unlocked the phones and transferred all services to t-mobile. The ridiculous and poor performance of Consumer Cellular cost me about $300.00 in additional charges and fees while I had two mobile service plans.
I can’t understand why AARP would promote a deceitful and mismanaged company/product like this. We have prevented several friends and family members from going with CC due to the terrible service and rude agents. It maybe cheap, but in the end, cheap is expensive!