Unable to process your redemption request

[young1re]

Unable to process your redemption request.    Wait 5 days. No reply. Escalation. No fix.

Unable to process your redemption request.  Unable to process your redemption request.

[DawnP468230]

 "Unable to process your redemption request" I have been getting this message now too for a while now and can't get anything to redeem.  I have tried different browsers and clearing cookies.

[DawnP468230]

HELLO I AM STILL WAITING.  I HAVE NOT HAD ANY UPDATES FROM AARP.  PLENTY OF JUNK EMAIL AND ADS ON HOW WONDERFUL AARP IS AND HOW GREAT THE REWARDS ARE (THAT I CAN'T USE) BUT STILL NO PROGRESS ON THIS ISSUE.  I CAN'T USE OR EARN POINTS & I CAN'T EVEN PURCHASE THE GIFT CARD DEALS EITHER.  IT HAS BEEN OVER A MONTH AND MULTIPLE CONTACTS BUT NOTHING HAS BEEN DONE.

[AARPConsumerCare]

I'm sorry to hear you're having issues redeeming your points, @DawnP468230. I've sent you a private message to take a look into this. Thank you. - Diana G.

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[DawnP468230]

When is this issue going to be fixed???  I contacted customer service on Monday and still have not heard any update and I see so many people seem to be having this issue.  It is beyond frustrating!  I have the points that I took the time to earn and see redemption offers popping up but not able to access anything, so those will be gone.  I can't even play the daily instant wins. Not to mention time wasted trying to figure out why this wasn't working.  Since it seemed to be a common issue, I expected a lot more from AARP in getting it resolved quickly & better communication.

[AARPConsumerCare]

@DawnP468230. I can understand your frustration. It takes 5 business days for our team to review your case and get back to you. Please send me a private message if you do not hear from our team by the end of the day.  - Diana G.

[DawnP468230]

Still waiting... has been a month now with this issue and no resolution despite multiple contacts and AARP making it sound like it will be resolved in a matter of days...then no follow up as promised

[AARPConsumerCare]

I see how frustrating this is, @DawnP468230. I've replied to your private message. Thank you for your patience. - Diana G.

[LutherF]

They (the tech guys) will fix it. It isn't a system-wide problem, even though there is a daily post on this issue. I noticed this problem on October 30th. It was fixed today for me. They will fix your problem; however, it will take over 25 days.

[AARPConsumerCare]

I can understand your frustration, @young1re. I've sent you a private message to take a look into this. Thank you. - Diana G.

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[mikeian]

Unable to process your redemption request. Can you look into this please

[AARPConsumerCare]

I'm terribly sorry for any frustration this has caused you. I have sent you a private message to check into this together. Thank you. - Daniela R. 

[sc5886282]

My email is full of messages from AARP; every day, I receive two or three messages because they do not send me a message. How do I fix the issue I have for the Redemption that causes this error, "Unable to process your redemption request."

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[young1re]

Still waiting for problem to be resolved!

[AARPConsumerCare]

Hi @young1re, I can understand how frustrating this is. I've replied to your private message. Thank you. - Diana G.

[BenignEntropy]

IT has been well over a week on my end, as well. If you offer a reward for the videos watched, games played, and quizzes taken, and then withhold that either before or after the fact, you have essentially become a scam. 

[AARPConsumerCare]

I am sure that the current AARP Rewards outages have been a challenge and very frustrating.  I also see you have had a private message conversation with a previous agent.  If you need any further assistance on this please send us another private message so that we can assist you further.  Sue C.

[young1re]

Still waiting for a response 

[AARPConsumerCare]

@young1re, I've replied to your private message. Thank you! - Diana G.

[RobertS748050]

You can send a private message to me, too. I've been trying since last week, to no avail.

[BryanS588343]

eventually you will get an email stating you have been banned from rewards for obtaining points fraudulently even if like me you made every keyboard and mouse click to earn those points.  I say we all start calling their scam helpline and reporting AARP rewards as the scam.

877-908-3360

Toll-free service is available Monday through Friday, 8 a.m. to 8 p.m. ET

[AARPConsumerCare]

I'm sorry you're also receiving error messages on your rewards account @RobertS748050. You can send us a private message here with your email and the error message and we can check your account for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also chat with us online by clicking the chat bubble on the bottom right of the page or call us directly at 1-866-451-6305. 

Brandon C.