July 2026 lost points due to unklnown reason

[BillM641492]

On July 31st, I went to redeem my last points for July 2026 only to find they had vanished.

Then I received a notice that those 7,100 "vanished" points miraculously reappeared today 08/04/2026 only to be taken away from me again with a message of "Most Recent Activity -5,230 PTS Expired points: Unused points earned in July 2025.

 What's going on?  I just lost over a day of earned points because of I presume a system issue. I could see these points on 07/30/26 - then they vanished on 07/31/26 - reappeared and vanished again on 08/04/26.

The below notice was not on my account for three days. 

       8/1/2026          Expired points: Unused points earned in July 2025              -7100

I'd like an explanation please. It's frustrating to earn these points only to have them randomly taken away from you.  

Thank you.

[SummerOnTheWay1]

[Tuesday 8/4/26]

Bill @BillM641492 !

You "may" want to CALL the AARP "Rewards" Customer Service. They are "different" from the AARP Customer Service. 

Their number is (866)451-6305. OPEN weekdays 8am ET to 8pm ET.

The AARP AI runs the 1st part of the CHAT session(s). Then IF you get lucky, it will transfer you to a HUMAN.

Good luck, Nicole!