Holding my gift cards hostsge

[ChristinaZ916441]

Last week, I purchased 2 $250 Amtrak e-gift cards. They never arrived via email. After a ton of phone calls, I was told it could take 5-10 business days. Completely unaccountable. Fast forward to yesterday, I received an email from Cynthia one of the ombudsmans telling me that my issue had been resolved and I would receive my gift cards by the end of the day yesterday. Guess what….. I STILL HAVE NOT RECEIVED MY GIFT CARDS and of course I can not reach her until 8 am on Monday. Has anyone else had this issue? I’m ready to call my bank at this point and report it as a fraudulent charge.  🤬🤬🤬

[MaryN836154]

Can you let me know how you make out @ChristinaZ916441   Thank you

[MaryN836154]

I am having the same problem with $1k of southwest gift cards.  ordered on 2/6/2025, I asked about them on 2/17, sait it would take 5-10 business days.  Waited the 10, spoke to some on 3/7/2025, still no answer nor cards.  Very frustrating.  I am also ready to report it as fraud.  Very disappointing. 

[AARPConsumerCare]

Thank you for reaching out, @MaryN836154. I totally understand how frustrating this can be. If you don't have the private message option, please reach out to our representatives via chat, text or phone so that we can further assist you: https://aarp.info/3epCObA - Diana G.

[MaryN836154]

I have already tried that with no resolution.  Next step?  Thank you. Mary

[AARPConsumerCare]

I certainly under your frustration, ChristinaZ916441. Can you please send us a private message with your name and address, so we can locate your AARP Rewards account and look into this for you? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[TammyC934603]

 I am having the same issue with $1k of Airbnb gift cards. I ordered 3/2 called 3/5 told up to 10 business days - call yesterday - all i get is it is in the queue to be worked on.....have you gotten any resolution.  Missed the rental due to this unacceptable delay.  How can I get this resolved?

[MaryN836154]

I d not see a private message tab.  

[TammyC934603]

 I am having the same issue with $1k of Airbnb gift cards. I ordered 3/2 called 3/5 told up to 10 business days - call yesterday - all i get is it is in the queue to be worked on.....have you gotten any resolution.  Missed the rental due to this unacceptable delay.