AARP Rewards Account is Broken

[e186783b]

Hoping someone here can help.

Lost track of the days (think it's been at least 5 now), whenever I login to AARP Rewards I get a solid red banner in the place where it should show all my account balance info:

But I'm actually logged in (it shows my name in the upper right corner), and I can access all AARP features from the account dropdown.

There are several problems:

1) If I click the link in the red banner to login and refresh, it just logs me out and nothing more.  I log back in to find the same error.

2) I cannot enter any sweepstakes or instant win games.  I get this error every time:

Notes

1) Same error happens on my PC and my phone.

2) My wife sees the exact same problems on her account

3) I have cleared all cache, bounced my browser, rebooted my PC and phone, all to no avail.

4) On one of the last 5 days, I was able to see my point balance instead of the red banner, but I still couldn't enter any sweeps.  The next day the red banner returned again.

[AARPConsumerCare]

@e186783b Thank you for reaching out, let's look into this! Please send us a private message with your complete name and mailing address, as well as your email address, so we can investigate this further. You may need to enable private messages, I invite you to view the steps to do that here: https://aarp.info/47hWcl7  - Janelle M.

[e186783b]

Any chance someone from customer support can help me and my wife too, not just the people that reply to my post?

[MemberS2006]

I think there are a number of people having this issue.Four people in my family have been for almost two weeks now.Two of us contacted via Chat and they are suppose to be trying to fix it.One of us contacted on the 17th and myself a few days ago.So far nothing has changed.

Shows logged in but can not earn points,redeem for rewards,or play instant wins.With the holiday season nearing I am hoping they get it fixed for all of us that is dealing with this.

[AARPConsumerCare]

@MemberS2006, I replied to your private message. Thank you! - Diana G.

[MemberS2006]

Same for me and three other family members.Reported it a few days ago.Suppose to be escalating it,but still waiting from 7 days ago.Can't do anything related to the Rewards accounts but shows signed  in and the same banner you posted.

[AARPConsumerCare]

Hello @MemberS2006, I would like to check the status of your escalated issue. Please send me a private message with your name and email. Thank you! - Diana G.