Chrome browser locking up in AARP forums

[DirkB349973]

I typically use Chrome browser but I find it frequently locks up in the AARP forums on activities like "Reply" to a message. I switched to Microsoft Edge for visiting the AARP site. Edge seems to work better here, but there are still occasional lockups. I know these issues are difficult to diagnose, but I wanted to bring them to your attention. My PC is a fairly new, fairly powerful Dell, running Windows 10 with the latest updates. My browser extensions in Chrome and Edge are Grammarly and MalwareBytes with the option to stop "Ads/Trackers" disabled for this site. This issue seems to have started within the last few months. Let me know if there is anything I can do to help diagnose this issue.

[FluffyBlack]

This site locks up like my left knee...well, either knee. When I start having problems immediately upon logging into the site...like I did today...you know something's rotten in Denmark. It's pretty pathetic when the site logs you in, then kicks you off in a matter of a few minutes...like it did to me today.

[KellytheBelly]

Weird things happening/issues today. See below. I only have AdBlock, turned it off, and there still seems to be an issue. The loading wheel and the matrix. 😉 

[DirkB349973]

Turning off the ad blocking feature of my extension didn’t solve the problem. It was resolved when I disabled the entire extension. If that had not worked, I would have unloaded the extension and tried it that way.

[KellytheBelly]

Hiya! Yep, did D.) All of the above, but it seems to be getting worse. Not sure why, so I just posted what I was seeing. Glad your problem seems to be remedied. Mine is fairly new, although I've felt things have been unstable for a few weeks (meaning any website using G-Chrome has been lagging, load wheel, etc...there have been two updates as well -- today it just got weird.). Just wanted to share. 🙂

[AARPJanelleM]

@DirkB349973 Hi Dirk, the website is working properly and we haven't had any additional reports about it locking up. Please try following our site troubleshooting steps for your browser: https://aarp.info/2I3wo4C 

[DirkB349973]

When I completely disable the Malwarebytes Browser Guard extension, the reply window opens as expected. I am embarrassed that I didn't try that first. Thanks to @AARPJanelleM, @nctarheel, and @OneDayMatisyahu for their responses.

[AARPJanelleM]

@DirkB349973 That's wonderful news! Glad you were able to get to the bottom of it 😊

[nctarheel]

@AARPJanelleM,

Please get in touch with @Underbat as they have been given more than one additional report relating to a similar issue. @Underbat has escalated the issue.

What is happening with my computer...iMac with latest OS update, Firefox as browser with latest update is as follows:

The drop down boxes are inoperable when I am in a forum. This includes the drop down box next to my name (once signed in) and the drop down box labeled menu. If I go to the MY PROFILE---MY SETTINGS---GUIDELINES line and click on one of those, then FROM ONE OF THOSE, the drop down boxes previously mentioned inoperable are again operable.

But, when I am in the forums, those drop down boxes again become inoperable....every time. This is a relatively recent event.

[AARPJanelleM]

@nctarheel Yes, we are aware of the drop down menu issue and our team is working to get it resolved as soon as possible!

[DirkB349973]

Thanks for the link. The webpage contains nothing I haven't already tried. If I'm the only one with Chrome issues, it is not worth worrying about it.

[OneDayMatisyahu · Accepted solution]

• A third-party browser Privacy or Script OR Cookie-Blocker plugins OR Extensions OR Open/SSL/Free-Malicious VPN OR Imposter Browser Plugins -- such as Ghostery, Privacy Badger, ExpressVPN, Click&Clean, Malwarebytes Browser Guard, uBlock Origin, Blur, DuckDuckGo Privacy Essentials, Unshorten.link, NoScript, Duck-Duck-Go, Guardian and Others is preventing Javascript from running.

Click Here ----->  Tips, Tricks and Troubles... - AARP Online Community

I would suggest you try ' temporarily shutting off your Malwarebytes Browser Guard' completely while /before roaming around AARP - see if it helps.

It might be good to 'shut-off the Malwarebytes Browser Guard' and then use 'Clear Browser Data' in your Chrome or Edge, and then start your session with AARP.

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Other considerations:

Most new PC's will come with pre-installed 'security software' - like McAfee or Norton - it is a good recommendation to properly 'un-install' these  pre-install security software if you are installing a new security software ( I'm assuming Malwarebytes is a new 'security software).

   I've known McAfee has a special 'McAfee Removal Tool' that will remove all remnants of McAfee Security software; and this needs to be done as having more than one main 'anti-virus software' is problematic.

🤔