Carnival GC's error messages

[AmeliaT128376]

Hello,

I wish there was a group thread for this. But I am trying to get Carnival GC's in the rewards section and it keeps erroring out and telling me to call. My CC doesn't show any attempted purchases. My address, name and email all match my account. I've tried 4 browsers, cleared cookies. It all just keeps giving me the same error message to call over and over again.

[Lanay1983]

Same thing Im experiencing its so frustrating as I have to pay in a few days before the deadline!!!! I see they arent helpful here either instructing us to call but they are closed weekends.

[cleehans]

I have had the same issue since 4/16 with no resolution. Customer service emailed stating it’s been escalated to the technical support team and can take 3-5 business days. Very frustrating……

[AmeliaT128376]

I don't know if you already have tried it, but I had luck with using Chrome. I turned off all the privacy settings, and cleared out all the cookies and the cache. I was able to place 3 separate orders using that browser. Hopefully that works for you. It is so ridiculous that they haven't actually fixed it.

[AARPConsumerCare]

Hello Amelia, in order to better assist you, please chat with us online using the CHAT icon on the right, Monday through Friday, 8 a.m. - 8 p.m. ET. Or give us a call  at 1-866-451-6305, Monday through Friday, 8 a.m. - 8 p.m. ET. so we can look into this for you. Thanks. - Daniela R.