carnival gift card not received

[JohnG592876]

I purchased a $500 Carnival gift card on 12/11. Did not receive the email with the gift card info. Called CS on 12/12. Stated they saw where I had placed the order and the cc was charged over 24 hours ago. Stated they would escalate the problem. Also stated that since I placed the order before the office opened, it was probably "pushed to the side"(????!!!) Had an "ombudsman" team member assigned to me (Sam). They gave me a phone # of 877-634-8313 for the escalation team. Tried the # all day long on 12/14 and no one ever answered, the recorded statement stating they would be unable to answer my call. Tried the online cs via text. no help at all. I am out $450 at this point and I feel I have been scammed. 

[JohnG592876]

UPDATE-I FINALLY received my gift card email. Took a week and several phone calls and emails. CS is really no help at all. Very stressful, but at least I have it now.

[AjS461079]

This is awesome news! So glad to hear you received it! I hope to report this same news. Wish me luck 🍀 ! Have a wonderful day and week ahead! 
Best!

[JohnG592876]

Oh the stress...but at least we save a few bucks in the end. Hope you get yours soon!

[Pamsbaker12]

This seems to be a continuing issue. I was hoping that last time that this happened to me was a fluke. I have been charged 190.00 over 2 days ago and still not even a confirmation email on the Carnival gift cards. 

[AjS461079]

I’m thinking if I do not hear anything within the next 2 days I’m going to speak with someone in legal to get advisment .This is happening to many customers and nothing is being done. There is absolutely no excuse for this. I have waited patiently, but seeing all these other members having the same issue is disturbing. It’s not professional or is it ethical. I will call one more time to see what’s the status. If told the same thing I will move forward. I don’t have money to toss away and when I joined I thought AARP was a reputable organization. At the least I would expect them to reach out to their customers,, however it seems people are being ignored. Very disappointing.

[AjS461079]

Same here and I’ve called they told me it has it hasn’t been 24 hrs yet . However , my card has a pending charge of 360.00 

I called my credit card and they confirmed that I have a charge pending tor 360.00 from aarp yet aarp states they don’t have a charge they don’t see it. What is going on? I done some research online and found that this has happened to others that has purchased gift cards from aarp and forewarned. I only done the research after and now I wished I’d have known. I wouldn’t have purchased through aarp 

sorry it’s happened to you too! If they don’t start fixing this it could be some legal issues. I will not be renewing. I just joined and wow what a way to start.