Technical website issue: How can I remove red AARP horizontal bar on website?

[jeanbean50]

Since today, the red AARP horizontal bar on every page no longer stays at the top of the page but moves when I scroll down through the page. It is blocking portions of each page. Is there a way to make the red bar stationary at the top of the page? It's annoying. I think Chrome just updated today so it probably has to do with that browser. Thank you.

[rs10389623]

  It is August 17,2024 and I have the same problem.  It is very annoying.

[AARPConsumerCare]

I am sorry to hear you are still having trouble with navigating our site. I would like to invite you to get in touch with us via Help Chat or by phone so we can assist you further. You can chat with us at this link https://help.aarp.org/s/article/contact-aarp?cmp=SNO-LITHIUM---&socialid=14421692301 or reach us by phone at 866-839-0463 - Caleb G  

[bigdog9]

Amazing to me that this issue is ongoing ...still it was fine for a couple weeks now its gone to crap again...very poor site to work with.

[bigdog9]

THE REASON FOR THE BANNER PROBLEM...if they move it up it blocks the AD space and they lose money for that space...it will never be fixed due to the lost ad space. 

[AARPConsumerCare]

@bigdog9 Thank you for letting us know. Are you experiencing the mega menu opening over the webpage? The mega menu displays when you hover your mouse over the navigational links (e.g., Health, Money, Work & Jobs, etc.). Check out the details and steps to close it here: https://aarp.info/3SS66UG.  - Janelle M.

[brewster126]

I have been having this same problem and it is very frustrating.  It is now March and still hasn't been fixed.

[AARPConsumerCare]

Hi Brewster126! This issue has been resolved. If you are having an issue with a red banner, please send us a private message so we can assist. -Sue J

[KarenE365438]

I still have the problem on my iPad. I renewed my membership because I played the games and I now regret that decision. 
Karen E.

[AARPConsumerCare]

Thanks for renewing your membership! To resolve website related problems, you may need to clear your cookies and update your browser to the latest version, use a different device or Operating System (OS) or try a different browser. -Carla S. 

[eileen3d]

Gee thanks. My browser is up to date.   I cannot change the operating system on my computer.  My cookies have been cleared, I have cleared my cache, restarted my computer.  I only have one device I can use where I can see well enough to play the games.  Not a very useful answer to something that is clearly an AARP website issue.

[AARPConsumerCare]

I'm sorry to hear you're still having issues with the banner, @eileen3d. Please send me a private message with your email address or use the "CHAT" feature located at the bottom of the page to take a look into this together. - Diana G.

[AARPJanelleM]

@jeanbean50 @chappy208 @davidscott1 @cynthiam722433 @cw34293 @fashiondol @MaryK60871 @mspitz09 @reneem335680 @bigdog9 @Skipperl @mrdrod87 @lisaann22 @nctarheel  Hey everyone- thank you for reporting this issue. Our team is aware and working to get it resolved as soon as possible. You can try turning off ad blocking software as this has helped some users. Please check out this thread for more info: https://community.aarp.org/t5/Games-Talk/AARP-Games-Red-Bar-Website-Header/m-p/2538107#M4448 

[davidscott1]

And still no activity on what appears as a simple correction. AARP is not even trying to collect ad revenue and just pushing their own desire to get more subscribers to shift to automatic renewal. Every time I now play Daily Crossword, the only game I can play, I kick myself for doing a 5 year renewal 2 years ago being loyal to AARP. Bet I do not do that again, if I renew at all. 

[as4944]

 I feel the same way, have been a member for 25 years and having the games blocked

by" sign up and renew" does not sit well, especially with members only games. It is too aggravating to play anymore and I am appalled by this stupidity on their part.  I also had about 50 renewal notices in the mail.  What a waste of resources, they started  way before the renewal date and went on way after I had paid already.

[chappy208]

 I am having the same issue -hopefully someone is monitoring these community chats and will get it straightened out!!

[davidscott1]

I am having the same problem and tried to get help with AARP chat. They offered to share my screen with them that I refused outright. Total waste of time. This is the second time of asking for help with games, the other was the nag screen on marjon(?) and the same lack of understanding.

[cynthiam722433]

Same here.  It covers part of the Word Wipe game when I try to play it.  Very frustrating!

[iam222w622]

1. I used Microsoft Edge and opened Word Wipe. It opened as a small screen and I could see the whole game. If I click on the square to expand the screen, it does not all fit anymore, because it gets too large. So, keep it small and it fits.

[iam222w622]

Yes, me too! It makes playing Word Wipe even harder!

[cw34293]

I am having the same problem and I'm using the Firefox browser.

[iam222w622]

A. Try using Microsoft Edge. It opens as a small size that fits for my screen. Just don't

   expand the size or it does not fit.

[fashiondol]

Having the same problem.  Not just one task bar, now two task bars.  Searching for a different game that is free.  What a bummer.

[iam222w622]

Try using Microsoft Edge. It opens as a small size that fits for my screen. Just don't

   expand the size or it does not fit.

[MaryK60871]

Yeah, I have been having the same issue and it's annoying. I even tried disabling my adblockers to see if it would stop and it didn't. I hope they fix this soon, because like others said, playing the games right now is just impossible. 

[iam222w622]

Try using Microsoft Edge. It opens as a small size that fits for my screen. Just don't

   expand the size or it does not fit.

[AARPConsumerCare]

@iam222w622, thanks for the tips! - Diana G.

[AARPConsumerCare]

Hi Mary. I'm sorry about the inconvenience. Our Internet Team is aware of the issue and is working to get it resolved as soon as possible. If you have any questions, I'm always here to help. - Stephen K.  

[mspitz09]

i use a website that blocks ads and it doesn' help with this problem.  Seemed to be fixed a few months ago and now it's back.  Love to play games but this is so annoying and the website keeps changing from games to benefits and it's all over the place.

[reneem335680]

Ditto!  I'm ready to give up on aarp games.  I can't see the whole game.  Not fun anymore.