aarppharmacy.com

[randyite]

The aarppharmacy.com web site does not work. When I go to aarppharmacy.com and then click on "create" to create the Optum RX account, I go to a page where I list name, zip, and AARP mem no. That is all run by HealthSafe ID. HealthSafe ID always says: "(Error Code:10002) User Not Eligible: We're having trouble finding you in our records. Please check that your entries are correct and ensure your Member ID matches the one on your AARP Member ID card." All information entered is correct. Why doesn't Optum RX or HealthSafe ID have my membership number? (It's good until 2028.)

If I click on "Sign In" and use my existing HealthSafe ID I get this message:

"We’re unable to grant you access, if you need assistance please call our Customer Service Advocates at 1-888-326-1269." If I call that number, no one there is able to help me. They are not trained in that area.

Please help. I have spent hours on this to no avail.

[AARPConsumerCare]

Thanks for reaching out to us about the website, @randyite. I understand how frustrating that is. Please chat with us online at https://help.aarp.org/s/article/contact-aarp?intcmp=GLOBAL-FTR-LNK-CLK-CONTACT-UXDIA&cmp=SNO-LITHIUM... or call us at 1-888-687-2277, so we can help you look into this. - Brandon C.