AARP recommends Marcus, which has great rates, but they will not allow a trust as beneficiary?

[MarthaB273959]

Months ago, we signed up for a Marcus account to help our retirement savings grow. They have a very good rate near 5%. We also just had our trust revised (we moved to a different state) and are making sure all our assets list our trust as beneficiary. When we called Marcus yesterday to have this done, they said they couldn't do it - they will not allow a trust to be a beneficiary of our account. This is a red flag for anyone trying to be responsible with their finances. AARP should advocate that the programs they endorse are trust friendly.

[StephfanW784785]

Hi there @MarthaB273959 , here to help! We certainly understand your concern regarding Marcus by Goldman Sachs We would be glad to work with the Escalation team at Marcus by Goldman Sachs to investigate this for you. If you are still having difficulties with Marcus by Goldman Sachs, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPStephfanW784785” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!