$500 Carnival Gift Card Not Received

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$500 Carnival Gift Card Not Received

I ordered a $500 Carnival gift Card on 6/28 and still have not received it to my email. I’ve checked Spam/Junk Mail and nothing is there but the Charge has settled in my bank account. Customer Service told my husband something about a technical difficulty. I’m wondering if anyone else has recently experienced this, and how long it usually takes to resolve it. I was hoping to have the gift card for upcoming use for a cruise early next week. Any help is greatly appreciated.

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@YadannahW904224 Hey Yadannah, our escalations team is working on your case and you can expect a resolution within 3-5 business days. I also responded to your private message. Please don't hesitate to reach out if you need anything!

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