I learned last month that points were not awarded for videos in the balance although they were listed in the transaction history field. I called and was awarded points but again not in the balance. Finally I was told to log out and back in again and ...

Yes--the points are in the running list but not assigned to the grand total. I've chatted in the past two days about this and was given the points. But the real point is that this is an ongoing problem that should be addressed. I mentioned that to bo...