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Re: Roaming Consumer Cellular billing errors

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I too received a large phone bill with a different company while travelling overseas. I was charged for incoming text messages that I never opened. Now I either just turn the phone off or use airplane mode. I find I use my tablet more but only where there is free wifi.
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Re: Roaming Consumer Cellular billing errors

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I'm sorry you had that experience @JerseyJim7 but it's good advice to share here. Thanks for posting in the Online Community!

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Roaming Consumer Cellular billing errors

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When travelling overseas and using a Consumer Cellular mobile phone, use caution.  I just finished a work trip aboard a cruiseferry in Scandinavia.  I was in and out of mobile phone range and have roaming enabled on my phone to text and call home.  When I returned, I had over 50 minutes of incoming voice charges ($0.30 per) from a Skype number that is probably a telemarketer or scammer.

 

The thing is, my phone never rang nor was voicemail left.  Sfter a long call with CC customer service, they said that the charge begins when a foreign tower receives the call over landline.  If the signal to your phone is weak or no longer vald, it doesn't matter.  You are charged for the minutes it tries to ring you.

 

CC was unwilling to correct the charges saying it is "out of their hands".  

 

My advice whren roaming abroad is to keep your phone in airplane mode until you wish to make a call or send a text.  This means you can't receive calls you may want.  If you wish to stay available for incoming calls, you may have to eat excess charges when telemarketers and scammers call your number.  

 

 

Jersey Jim
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