📋 With SSA Customer Service in Crisis, AARP Urges Fixes (AARP Article)

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📋 With SSA Customer Service in Crisis, AARP Urges Fixes (AARP Article)

FROM THE ARTICLE:

With Social Security Customer Service in Crisis, AARP Urges Fixes.

‘Chaotic environment’ includes website crashes, long lines and phone hold times that last hours.

By Emily Paulin, AARP.

*** There are 2 Comments on the AARP website. Stop by to add yours. ***

Published April 08, 2025.

Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is urging the agency to prioritize improvements and halt further customer service cuts slated to take effect next week.

“We are deeply troubled by the startling and sudden decline in customer service from the agency,” Nancy LeaMond, AARP’s chief advocacy and engagement officer, wrote in an April 7 letter to acting SSA commissioner Lee Dudek, citing reports of recent website crashes, long waits at overwhelmed field offices and increasing phone hold times when trying to contact services representatives.

USE LINK BELOW TO READ THE ARTICLE: https://www.aarp.org/politics-society/advocacy/info-2025/social-security-customer-service-in-crisis....