I found out something today that I never encountered before on any website. You can only log on during regular service hours. Like their computer gets time off. I tried to log on late at night and I got this message..
This service is not available at this time.
Please try again during our regular service hours (Eastern Time):
5:00 a.m. - 1:00 a.m.
5:00 a.m. - 11:00 p.m.
8:00 a.m. - 11:30 p.m.
Same hours as the day the holiday occurs.
If you need immediate assistance:
You may call us Monday through Friday: 7:00AM - 7:00PM at:
If you are deaf or hard-of-hearing, call our toll-free TTY number: