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AARP-Backed Research Keeps Spotlight on Social Security Customer Service.
New report, web discussion point to impact of budget shortfalls.
By Andy Markowitz, AARP. Published October 25, 2024.
Social Securityโs customer service crisis is taking a deadly toll.
โWe now estimate that more Americans die waiting in line than ever before for a disability [benefit] determination,โ Social Security Administration (SSA) Commissioner Martin OโMalley said Oct. 22 during an AARP-sponsored web discussion on the challenges facing the agency and the impact on those who rely on it for benefits and services.
https://www.aarp.org/politics-society/advocacy/info-2024/social-security-customer-service-crisis.htm...