This is timely for us, and thank you for addressing this issue.
In April we were stung by an internet security scam. We had to have a Norton technician do an extensive threat remediation session. The technician discovered that the scammers had added malware-vulnerable programs to the computer as well as an alternate IP address to re-route information from the computer to another location, obviously for malicious purposes. The threats were resolved, and it cost us nothing, as the service was a part of our Norton account.
However, the scammers had charged our credit card. Per the Norton technician’s recommendation we immediately disputed the charge with the card issuer: Bank of America. We provided extensive documentation (including a transcript of the Norton threat remediation session) that: the outfit provided no service of any value, that the service sought to invade the security of our computer, and that the service is a known/identified scam. I included the information that as a couple we are both seniors.
Incredibly, Bank of America has refused to charge back the funds to our account.
AARP members should be aware of internet scammers, per the information you have made available.
But AARP members need also to be aware that BANK OF AMERICA actively supports and processes card transactions for known internet scams. And BANK OF AMERICA actively supports and enables senior financial victimization.
