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Phone scam?

 Wondering if this is a scam.  I wanted to forward my home phone calls to my cell phone and realized the number it was forwarding calls to had been changed to another number (not even in my area code).  Definitely did not do this myself.  I was unable to change the number, so I called Spectrum.  They had never heard of this and weren't even sure how to fix it.  Finally fixed it, however.  Has anyone had this experience, or know if this is some kind of scam?  Thanks so much.

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