📋 How to Avoid Airline Customer Service Scams (AARP Article)

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Avoid Airline Scams When Booking Your Next Flight.

Common schemes involve fake booking sites and bogus customer service reps.

By Ken Budd, AARP. Published October 04, 2024.

Several months ago, Susan and her husband, Bob, both in their 60s, got a flat tire on the way to the airport and missed their flight from Birmingham, Alabama, to Quebec. When she called American Airlines, the agent said there were no seats on any direct flights for the next three days, but United Airlines could get them to Quebec through Atlanta. So Susan, who has asked us not to use their real names, Googled the United website. And that’s when the trouble began.

The site she thought was United’s had a notice that their website was down and listed a phone number for bookings. Susan called the number, and an agent found a flight from Atlanta to Quebec. Their only option was two seats in business class. Fine, she said. But later when she checked her credit card account, she was shocked to find not one charge but two: A United charge for around $1,200, plus another $1,200 to a company she didn’t recognize.

https://www.aarp.org/money/scams-fraud/info-2024/airline-customer-service-scams.html