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BANK OF AMERICA ESTATE UNIT

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I want to add to all the previous comments about Bank of America's Estate unit.  I can't count the number of letters I received from the Estate Unit regarding joint accounts and a Trust account set up properly.  My major complaint is that no one answers the phone and Angie only calls Friday afternoon close to closing time so you can't get through to call them back.  My mother's accounts are all closed so they should not be calling me at all and yet this is my second time waiting for over 20 minutes for someone to pick up the phone.

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