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Re: Accounting Oddities: Is there an explanation?

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Message 1 of 6

@AARPTeri wrote:

@Epster and @ab1695

 

By our count, we agree that members earning points on a typical Sunday can earn 700+ points.  If a Sunday is the first of the month, a user can earn additional points with various calculators  and tools. 

Yes, unfortunately it is true that we have had to remove some tools that are broken.  We do not have an ETA at this time for when they will be fixed.  The are tools that are removed permanently since that content is no longer being updated.

 

We apologize that some broken tools are not available at this time.  However, we do try to have different double points bonuses among our earned activities. 

 

We do hear you and we are constantly working to improve the program and issues you have reported.

 

 


Hi @AARPTeri  and thanks for the thoughtful and thorough reply. I for one appreciate the work you do in communicating with us regarding the Rewards Program. It makes sense that activities change with the times, and that vendors or partners will likewise change.

 

Double points are a more efficient way to earn, that's for sure, and it's a nice method of creating interest in the program, too. So huzzbah! to you all for that! Smiley Happy That being said, even though I am nothing short of tenacious when it comes to points earning, the situation with the removed activities prolonged my 'race' to a million points, which this 100% goal-oriented individual found frustrating. 

 

Yesterday I was able to get that one troublesome 150 point Sunday activity to award points. So rah! to that. Smiley Happy

 

BTB: while I myself don't have a Fitbit, I applaud the expanded points earning available to Fitbit users. Awesome cross-pollination going on there.

 

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Re: Accounting Oddities: Is there an explanation?

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Message 2 of 6

@Epster and @ab1695

 

By our count, we agree that members earning points on a typical Sunday can earn 700+ points.  If a Sunday is the first of the month, a user can earn additional points with various calculators  and tools. 

Yes, unfortunately it is true that we have had to remove some tools that are broken.  We do not have an ETA at this time for when they will be fixed.  The are tools that are removed permanently since that content is no longer being updated.

 

We apologize that some broken tools are not available at this time.  However, we do try to have different double points bonuses among our earned activities. 

 

We do hear you and we are constantly working to improve the program and issues you have reported.

 

 

AARPTeri
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Re: Accounting Oddities: Is there an explanation?

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Message 3 of 6

@ab1695 wrote:

 

To me, this is a minor, correctable mini-glitch, compared to the more serious and mysterious rampant disappearance of point-earning activities. (In a variationof the "How many XXX dies it take to screw in a  lightbulb" jokes, How many activities can AARP kill before it chases all its members away?)

 

<end of rant>


@ab1695 Right? I earned 720 points this morning. Sunday morning. There used to be like 2,300 points available on a Sunday. 

 

150 of these points took me about 7 minutes to get because the activity kept seizing up. (I'm not going to name the activity, because they'll just remove it, never to be seen again.) I've 150 more points to earn, but I'm out of patience so will come back to them. Unless I decide to just go cycling and forget about it. Smiley Happy

 

All this to say: I hear your rant and feel your pain, sister. Smiley Happy

 

Question is: Do the powers that be see this on-going problem and are they doing something about it?

 

 

 

 

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Re: Accounting Oddities: Is there an explanation?

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Message 4 of 6

@ab1695  Yeah, yeah, the zero points thing happens all the time. All. The. Time.

 

But this missing 13+G points thing went on for two days no matter how many times I logged in or out, refreshed, rebooted, et cetera. Not that my R4G account actually lost points, mind you. I just found it weirder than the usual weirdness.

 

I agree that Rewards program has been allowing unresolved issues to increase as if that was some sort of goal. Would that they'd put serious effort into fixing things instead of diminishing the program.

 

(Last para edited for clarity. Sorry about the 4AM brain farts. Smiley Happy)

 

 

 

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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Re: Accounting Oddities: Is there an explanation?

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Message 5 of 6

This happens all the time. Freak not out <g>

 

Generally, the one on the R4G page is the accurate one. Usually, I can get the total on the AARP main page to match by earning points - do the recipe searxh or something, and then refresh the main page. This also works when the main page shows 0 points (can scare you the first few times this happens, doesn't it?). Just refreshing without out earning at least some points just doesn't do the trick.

 

To me, this is a minor, correctable mini-glitch, compared to the more serious and mysterious rampant disappearance of point-earning activities. (In a variationof the "How many XXX dies it take to screw in a  lightbulb" jokes, How many activities can AARP kill before it chases all its members away?)

 

<end of rant>

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Accounting Oddities: Is there an explanation?

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Message 6 of 6

So. This is my R4G points balance as reported on the AARP website proper

 

On the AARP site.png

 

Annnnd ... this is my R4G points balance as reflected on the R4G site:

 

R4G site.png

 

My question, since I've seen where others have alluded to this issue, and not because I fear some of my points have vanished, is: what manner of weirdness, this?

 

"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving
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