AARP Online Community and Discussion Forums - New AARP Rewards Account Issue

AaronC132590 · ‎05-29-2025

I created a new AARP Rewards account recently. I verified my email and completed my profile (name, address, phone number). I then earned some points by watching videos and completing quizzes
I tried to redeem a 25% off Pizza Love after clicking on "Savings Near You" to see what discounts were available, but I got an error message that read, ‘We are currently experiencing technical issues in processing your transaction. Please retry in a few minutes. Thank you for your patience.’
I had to try again after refreshing, but nothing changed. Another error message that read, "unable to process your redemption request," appeared when I tried to play the sweepstakes.

I chose to give AARP a try after seeing it on TV. Some people that had this issue never got help or had it resolved, according to some posts I've seen here. WHAT IS GOING ON?

13

CatherineT72690 · ‎06-05-2025

Did you get it fixed?

SpringIsHereVA · ‎06-05-2025

Catherine @CatherineT72690 , did you ever have this "issue" of NOT being able to "redeem"? I have been from 5/16/25, been "escalated" I am told 🤔, still waiting of either an email from IT or fixed. 😭 Take care, Nicole 👵

➡️[*** Catherine wrote Thursday 6/5/25:
Did you get it fixed? ***]

CatherineT72690 · ‎06-06-2025

Never got it fixed. Had the red banner all over.

LesL269823 · ‎05-30-2025

Welcome Aaron, this does happen to just about everybody from time to time. Typically, it clears itself up but I have read posts that people complain it "Always" happens. There are so many variables, most of them are behind the interface we see. So, yes, refresh the page, clear cache and cookies are the standard solutions offered. Are you able to access the site through a different device? Different Browser? VPN? Security softwares including anti-virus, firewall, malware detection?

Hopefully, AARP will solve your issue.

AaronC132590 · ‎05-31-2025

I've done all that and nothing changed. It's really pathetic.

RenateW69623 · ‎05-31-2025

I have been a member for a few years, but last fall I started getting the "unable to process your redemption request" (along with numerous other people, as you may know since you say you saw some previous posts about this). After several weeks of back and forth with AARP, I finally had my account fixed. I was told this happened because of possible fraud, which wasn't true, but they wouldn't give details on what the possible fraud was, so I have no idea why this happened. If this is what is happening with your account, the only way to fix it is to contact AARP and get it sent to their tech team for resolution. As mentioned in another post, if you can't get through via phone, try the chat option. When you get past the bot to a real person, they should be able to get this escalated to the tech team. But even though I was able to eventually get my account fixed, there is no guarantee on that, and it might take quite some time. It is up to you to decide if this rewards program is worth all the effort. Good luck.

SpringIsHereVA · ‎05-31-2025

[Saturday 5/31/25]

Renate @RenateW69623 , I keep "typing" CUSTOMER SERVICE AGENT as my response to the BOT'S QUESTIONS. That finally got me to a SUE who escalated my issue. Lol, I had forgotten about the ANNOYING & of no use bot!!! 🤣😂 And he is PERSISTENT. 🙄

➡️[*** As mentioned in another post, if you can't get through via phone, try the chat option. When you get past the bot to a real person, they should be able to get this escalated to the tech team.

Take care my friend,

Nicole 👵

GiannisK745032 · ‎05-30-2025

Maybe AARP is not accepting new users anymore because they're unable to afford their IT staffs. The website went down the hill

AARPConsumerCare · ‎05-29-2025

Hi AaronC132590. We appreciate you signing up for AARP Rewards. I understand error messages are frustrating. Can you please send us a private message with your name and address, so we may locate your AARP Rewards account to see why you're receiving the error? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

AaronC132590 · ‎05-31-2025

Unfortunately, I’m unable to send you a private message. I tried calling customer service, but I was unable to get through. As you can see, I’m not the only one facing this problem. I’ll have to step out and do something better with my life. 😏

AARPConsumerCare · ‎06-02-2025

I'm sorry to hear you're having trouble getting through on the phone, AaronC132590. You can also contact us through chat, or text. Visit https://aarp.info/3epCObA for our contact information. We appreciate you being part of AARP Rewards and would like to assist you with the error you're receiving. - Brandon C.

SpringIsHereVA · ‎05-31-2025

Aaron @AaronC132590 , IF you are STILL interested (stepping back/lol), try CHAT. That is what I use as you can get a COPY of what was said between you and chat person. With calling, there is NO "evidence" that the call took place or what was said. Anyway my friend, have a totally AWESOME Saturday!!! Take care, Nicole 👵

➡️[*** Aaron wrote on Saturday 5/31/25:
Unfortunately, I’m unable to send you a private message. I tried calling customer service, but I was unable to get through. As you can see, I’m not the only one facing this problem. I’ll have to step out and do something better with my life. 😏 ***]