Can't respond to private message from Customer Service

[r767831w]

In response to my post about not being able to do redemptions, I received a private message, as follows:

Re: Redemption causes this error, "Unable to process your redemption request"

Hi @r767831w, I saw your comment and wanted to reach out to take a look at the error you're receiving. May I have your name and email address? We're investigating the cause of this issue. - Diana G.

But of course, AARP being AARP, there was no reply button or other way to respond and provide the requested information.  I'm not going to post my info publicly here, obviously, so I'm back to square one.  This is frustrating and crazy!

[CarolBurg414]

Same problem. Once you get there, you can reply but you can't create a new message. 

How Do I Enable Private Messages in the AARP Online Community?

• Sep 15, 2025

The AARP Online Community features a private messenger that allows you to send and receive private notes to other community members. 

To use this service, you'll need to ensure it's enabled. 

1. Log in using your aarp.org online account at community.aarp.org 
2. Click on My Settings in the top right corner of the community 
3. Select the Preferences Tab 
4. Select the Private Messenger Tab 
5. Ensure the box labeled Turn On Private Messages is checked
6. Click Save