Can Not Purchase Royal Carb. cards....

[GeraldT778730]

Today,  After placing my order I get this response:  

There was a problem with your payment

I had this response for 2 weeks every day until 1/30/25.  Then my payment was accepted. 

So it seemed that technical problem was rectified. 

Then it took 5 days and many calls to finally get the cards delivered to my email.   

Okay, system is fixed. 

Today, all things are as they were, broke, again.  

Also, I do not have private message as a community preference option. 

[GeraldT778730]

 I wonder if I'm  stuck in a Catch 22 situation ?  

I'm frequently asked to send a Private Message in order to get help.

But I need help in order to get the Private Message option added to my community preferences. 

But I must say it is a pleasant surprise when my phone call for help is answered promptly by a representative.  They are very polite and empathetic to my problem. 

I'll keep trying three times a day, every day. Then after 5-10 business days, I'll call again.  

[AARPConsumerCare]

@GeraldT778730 I'm sorry to hear you're still having trouble, but I'm glad you were able to call in where you can share your personal information in private. You can also use the Chat function on our website to do that too. Please let me know if there's anything else I can help with, and thanks for using AARP Rewards. Jodee R.   

[GeraldT778730]

No further help needed.  You representatives are very good. Problem resolved. 

Purchase was successful and cards delivered. 

Thanks Again. 

[AARPConsumerCare]

@GeraldT778730  You're welcome! It's great to hear everything has worked out for you. Enjoy your cruise!  Jodee R. 

[GeraldT778730]

 Help Representatives are up against it when dealing with this issue. 

  This automated process of purchasing cards seems to be held together with crazy glue and duct tape.  Once again today, 'there was a problem with my payment' on 7 different submits.    

[GeraldT778730]

Again today, 02/10/25 - There Is A Problem With My Payment message as I try to obtain cards. Third time this month having this same problem. The first and second time, my problem was reported and sent to Tech. Support. Without any notice of resolution from support, I kept submitting request. Until finally transaction was successful. I thought the problem was identified and fixed.  NOPE.

So I wonder if Tech. Support did anything to rectify this broken process or do I just need to constantly keep trying until I get lucky.  I believe the latter is true.    

The error message should include "Keep Plugging Away" try and try again.