$5,000 Thankful for Our Community Sweepstakes - Unable To Process Your Redemption Request

[st3638846]

   I tried using my points today to enter this sweepstakes.  When I tried to obtain 10 entries - the maximum allowed per day - I got this message - Unable to process your redemption request.. I have not been able to enter any sweepstakes for over a month; always the same message. I know that many other Rewards members are having this same issue. 

[cd4482]

I often have this problem.  Sometimes waiting about 10 seconds before pressing 'Enter Now' and it works.  If that doesn't work try refreshing page and try again.  Most of the time, I find it took the first time even though I received the error because it won't allow me to enter a second time.  It tells me I 'Maxed Out like A Pro' and it's deducted my points.  Hope that helps.  My browser is firefox and so that might be the problem?  Good Luck.

[AARPConsumerCare]

@st3638846  I'm sorry you're having trouble redeeming points! I've sent you a private message. Please enable private messaging and respond there with your email address, and I'll be happy to review your Rewards account: https://aarp.info/47hWcl7   Thank you!  Jodee R. 

[st3638846]

     I found the PM envelope under Quick Links on the Community Page.. I clicked it and got this message  Access Denied.  You do not have sufficient privileges for this resource or its parent to perform this action.  Thank you.

[AARPConsumerCare]

@st3638846  I'm sorry you're having trouble enabling private messages. Here is the link: https://aarp.info/47hWcl7

1. Log in using your http://aarp.org?cmp=SNO-LITHIUM---&socialid=15368036287 online account at community.aarp.org 
2. Click on My Settings in the top right corner of the community 
3. Select the Preferences Tab 
4. Select the Private Messenger Tab 
5. Ensure the box labeled Turn On Private Messages is checked
6. Click Save

Use the Online Community's Help page for additional instructions on using the private messenger service: https://community.aarp.org/t5/help/faqpage/faq-category-id/pm?cmp=SNO-LITHIUM---&socialid=1536803628...  

Let me know if I can help!  Jodee R. 

[st3638846]

•  I do not see a Private Messenger Tab under preferences. I only see the following tabs; Display, Linear Layout, Threaded Layout,  Home Page,  Privacy and Kudos. Thank you

[AARPConsumerCare]

@st3638846  I can help1 Here is the link again with instructions on how to enable private messages in the Community: https://aarp.info/47hWcl7  I look forward to hearing from you!  Jodee R. 

[st3638846]

  Thank you.. I go to my settings and preferences but there is no private messaging tab. Thank you.

[gm5271]

@st3638846 

Hi there

Hope this helps

Its the envelope at top of Community page 

See pic below

Enjoy your day! 

Ginger ;  )

[st3638846]

  I took a break and decided to have a look. I didn't find the envelope exactly where you said, but found it under Quick Links on the Community Page.. I clicked it and got this message Access Denied.  You do not have sufficient privileges for this resource or its parent to perform this action.  lol.. I'll send them a message about it later. Thanks for your help. 

[st3638846]

   Thanks so much for the response. I will read it over and try it later. I've been busy the last few days helping my mom so haven't had a chance to. Thanks so much; I appreciate it.

[Winter2025VA]

[11/24/24] Hey Ginger @gm5271 , that was so SWEET of you to respond. I am beginning to think (maybe wrong  🙄),  it seems from complaints OF LATE - when folks are told to ENABLE their PM (private messaging) by AARPconsumercare, the TAB to do so is NOT showing in their SETTINGS.

I think before the ENVELOPE will show up for us, we have to SET UP 1st.

In the past there were NO complaints about NOT seeing TAB in settings.

I am beginning to think AARP needs to ADD this NEW "glitch" to their VERY LONG list./lol  🤣😂

I see folks are still COMPLAINING about their Awards Accounts from October. Still getting the "I am sorry, going to escalate 3-5 days" response OVER AND OVER with zero change.

Anyway, I hope this person can SEE the Message Envelope and can send the PM AARP seems to be requesting from all complainers.

HAPPY Sunday my friend.

Nicole  🤗🤗🤗

[gm5271]

@Winter2025VA 

Happy day Nicole

That may be case if so AARP techs need to fix 👩‍🔧🔨🛠🔧🪛👩‍💻ASAP make way was... too long ago for me to recall if had setup

Since you mentioned beginning to think🤔 (maybe wrong😏) I've shared in past & after seeing in another 'issues' thread today...a member only put a :  ) smiley face got a repeat of a consumer care reply... even though recognize tech names at times I truly believe its AI answering not actual folks

Back in days our conversations here w/ Teri & others you knew was personal answer cause it applied to details to what you posted... no longer see much of that 

Most likely they can't/ won't hire enough folks to truly help so using AI ... which I think why reply requires send PM w/ email address in all replies I've seen... info it needs to work?? They use for videos & quizzes so its possible

Anyway it is truly sad 😒 so many members can't do things they desire

Hope things get better

Ginger :  )