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Re: The New White House Veterans’ Complaint Line

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Message 31 of 38

@ChasKy53 wrote:

 

 

The new 'Hotline' will have to be up a running for a while before anyone will now if it will be a tool that brings about positive changes and/or results, or if it is just a political move and will  be  nothing more than a 'gripe line'.  Time will tell, I hope it will bring about positive changes.


Of course any type of hotline is useless without the access to treatment Veterans need.  It is the Veterans who know what they need, not those who are not.

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The New White House Veterans’ Complaint Line

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Message 32 of 38

I think it's a good idea. We need an occasional good idea because Trump's health plan will result in 23 million Americans losing their health insurance.

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Re: The New White House Veterans’ Complaint Line

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Message 33 of 38

Regardless of the topic being hijacked for personal comments about other posters ........ 

 

The new 'Hotline' will have to be up a running for a while before anyone will now if it will be a tool that brings about positive changes and/or results, or if it is just a political move and will  be  nothing more than a 'gripe line'.  Time will tell, I hope it will bring about positive changes.


"The only thing man learns from history is man learns nothing from history"
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Re: The New White House Veterans’ Complaint Line

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Message 34 of 38

@Centristsin2010 wrote:


Of course the person who wrote that article WAS A VETERAN, but doubtful the one who attempted to change the topic to something else isn't.   And yes, Veterans has been having problems getting direction when contacting the VA, and there hasn't been a hotline like this before.

 

But of course your story about talking to Vets is anectdotal also.


Thanks, Tex.  A perfect example of how some posts are worthy of laughing out loud.  I appreciate your wicked sense of humor....


So what about your dealings with the VA?  So go ahead an laugh out loud, but are you aware personally of how it is to deal with them?  Of course when a person can't post about the topic, they resort to going after other posters.

 

I have had no problems with my few dealings with the Veteran's Administration over the past 38 years.  But there are others that depend upon it.   As far as your anecdotal story about veterans being happy with it, I have one of a close friend who faced a six month wait under Obama.  It was for lung cancer and kidney problems.  He finally had to a regular hospital.  It became steadily worse but he is finally home.

 

You've never said if you're a veteran to use the VA, only an anecdotal story about veterans.

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Re: The New White House Veterans’ Complaint Line

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Message 35 of 38

@TxGrandpa2 wrote:

@Centristsin2010 wrote:

The moral of the story, completely missed by the OP, was that the veteran had NO COMPLAINTS!!!  Every Vet I've talked with about their experience with the VA has said they had no complaints either, and I understand that's only anectdotal.

 


 

Of course the person who wrote that article WAS A VETERAN, but doubtful the one who attempted to change the topic to something else isn't.   And yes, Veterans has been having problems getting direction when contacting the VA, and there hasn't been a hotline like this before.

 

But of course your story about talking to Vets is anectdotal also.


Thanks, Tex.  A perfect example of how some posts are worthy of laughing out loud.  I appreciate your wicked sense of humor....


"FAKE 45 #illegitimate" read a sign at the Woman's March in Washington DC, January 21, 2017.
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Re: The New White House Veterans’ Complaint Line

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Message 36 of 38

@Centristsin2010 wrote:

The moral of the story, completely missed by the OP, was that the veteran had NO COMPLAINTS!!!  Every Vet I've talked with about their experience with the VA has said they had no complaints either, and I understand that's only anectdotal.

 


 

Of course the person who wrote that article WAS A VETERAN, but doubtful the one who attempted to change the topic to something else isn't.   And yes, Veterans has been having problems getting direction when contacting the VA, and there hasn't been a hotline like this before.

 

But of course your story about talking to Vets is anectdotal also.

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Re: The New White House Veterans’ Complaint Line

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The moral of the story, completely missed by the OP, was that the veteran had NO COMPLAINTS!!!  Every Vet I've talked with about their experience with the VA has said they had no complaints either, and I understand that's only anectdotal.

 

BTW....trumps biggest promise, 

 


"FAKE 45 #illegitimate" read a sign at the Woman's March in Washington DC, January 21, 2017.
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The New White House Veterans’ Complaint Line

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Message 38 of 38

 

 

I Called The New White House Veterans’ Complaint Line. Here’s How It Went
 
 
on June 1, 2017
 

Yesterday, in his first “state of the VA” address, Veterans Affairs Secretary David Shulkin promised reporters that the White House’s planned veterans’ complaint hotline would be up and running June 1. Indeed, the number — 855-948-2311 — went live this morning, and as a journalist and Marine veteran, I figured I’d give it a ring.

 

I didn’t have any specific complaints to lodge — beyond the usual vet gripes — but was curious who might lurk on the other end of that line, what questions and concerns they might face, and how they’d prepared for the coming onslaught.

 

Having dealt with VA in the past, I expected a 15 to 20 minute wait, or longer, interrupted by a few dizzying leaps from extension to extension and some bad hold music, before finally reaching an overworked operator.

 

That didn’t happen. After about two minutes, I was speaking with Carlos Robinson, an Army veteran who’s worked at the VA for the last 17 years, handling calls and assisting veterans with their claims. After forking over my first and last name, Social Security number, and period of service, I confessed that I wasn’t lodging a complaint. “I wanted to know who was on the other end of the line,” I said, “and why.”

 

But first, Robinson had to get through some basic talking points. The hotline, he said, was established by President Donald Trump to assist veterans with specific VA-related concerns. The VA reps on the other end of the phone were there to get vets answers to their questions and concerns within two weeks.

 

Once that spiel was out of the way, we just talked.

 

Robinson started out doing this kind of work at a VA center in Louisiana, manning its phones in the late ’90s. He’s spent a number of years as that first point of contact for vets and their families, and when he heard about the new hotline, he volunteered.

 

“I wanted to actively do something to show some results for veterans,” he told me.

 

Robinson said he and the other operators, half of whom are vets like him, had quite a few calls by the time I rang, around 10:30 a.m. EDT: Robinson had responded to a few complaints and at least one veteran who, well, he wasn’t described as being angry, but he was ready to speak his mind. Which is probably fair, considering it’s a complaint line.

 

Most of the calls had been specialized inquiries based on a veteran’s disabilities, or came from those who were interested in hearing more about specific VA programs available to them, Robinson said.

“I have a pretty good background for this, and it doesn’t hurt that I’m a veteran, also,” he said.

 

The hotline’s birth, VA Secretary Shulkin made clear yesterday, is a soft launch, and it cost roughly $190,000 to set up, according to Military Times. The line will be fully staffed with 24/7 live operators by mid-August, Shulkin said.

 

Before hanging up, I asked Robinson about the rumor that President Trump might pop in to take a call.

“I don’t think that has happened as of this morning,” Robinson chuckled, before adding, more seriously this time that “he can pop in, though.”

 

http://taskandpurpose.com/called-new-white-house-veterans-complaint-line-heres-went/

 

+++++++++++++++++++++++++++++++++++++++++

 

Another Campaign promise KEPT!  Thank you President Trump.

 

 

VIMTSTL
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