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Question

How can I protect myself from the Tech Support Scam? 

 

Answer

The Tech Support Scam is one of the most common scams right now. Microsoft did research around 2015 and found out that billions of dollars had been lost to this scam. So thank you for warning the AARP online community.

 

A few things about this scam to keep in mind and to help you stay safe:

 

  • Computer companies don't proactively reach out to consumers to let them know about potential virus on their computers.
  • If anyone calls asking to remote access into your computer, hang up.
  • If you receive a pop up on your screen telling you that there is a virus and you need to call a phone number, click out of the box, or you may even have to "hard shutdown" your system to get it to go away, but don't call the number or click on any links.
  • Never give personal or financial information to anyone who calls you, nor pay for any services like this, in pre-paid gift cards.