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Question

How can I protect myself from the Tech Support Scam? 

 

Answer

The Tech Support Scam is one of the most common scams right now. Microsoft did research around 2015 and found out that billions of dollars had been lost to this scam. So thank you for warning the AARP online community.

 

A few things about this scam to keep in mind and to help you stay safe:

 

  • Computer companies don't proactively reach out to consumers to let them know about potential virus on their computers.
  • If anyone calls asking to remote access into your computer, hang up.
  • If you receive a pop up on your screen telling you that there is a virus and you need to call a phone number, click out of the box, or you may even have to "hard shutdown" your system to get it to go away, but don't call the number or click on any links.
  • Never give personal or financial information to anyone who calls you, nor pay for any services like this, in pre-paid gift cards.

 

Comments

Cell phones have become fairly technical and several people have been scammed into purchasing them for older parents. Just because a phone has large buttons and is advertised as being easy to use does not make it the best especially for those with even mild dementia.  If a medical alert system is needed, that can be purchased as a stand alone. Research is necessary to determine how well the phone and their provider live up to advertised easiness. . At least 2 companies advertising for being the best providers of cell phones and services for the elderly have more dis-satisfied customers than satisfied according to on-line customer surveys. Complaints about poor voice recognition with difficulty to understand is but one problem. Buyer beware; research first to save time and headaches  It is surprising that AARP is apparently  more interested in receiving advertising dollars than protecting the elderly from low rated products. 

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