requirement for phone number

feedback on new requirement for phone number: you won't accept my phone number so I will not be able to rejoin, even though I would like to. Instead I suggest that you use Google authenticator, a much more secure way to do 2 factor authentication. I also don't use social media since it is so abusive of my personal info and is severely lacking in security.

Community Concierge

@c84428m You've come to the right place. We're always looking for ways to improve your online security. If you use My Account on or AARP Rewards, you will be prompted to secure your account by verifying your phone number. By sending a verification code directly to you, we're able to provide an extra level of security and ensure you're in control of your account. Are you receiving an error message when you try to enter your phone #? What exactly is happening when you attempt to complete this step?

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I don't know about the original poster, Janelle, but I have a landline through a voip. I can't do texts. Your system will not accept my phone number as valid when input.

Community Concierge

@MaryH549666 I understand, Mary. If you are unable to use an alternate phone #, I can create an escalation for further assistance from our team to get your account verified. If you'd like me to escalate for you, please send me a private message with your email address and the phone # you're trying to use to verify your account. Here are the steps to send a private message on this site: How to Send a Private Message

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