Secondary Member cannot be Primary Member

[WendyPNW]

I am trying to add my spouse to my account in account details, but each time I select add second member I get an error message of: "Sorry, the secondary member name must not match the primary member name. Please enter a different name.". BUT I don't see this person listed anywhere in my account details. I am listed as the primary member.

[AARPJanelleM]

@WendyPNW Hi Wendy, here to help! I tried to send you a private message here on the Community site, but it looks like you don't have private messages enabled. If you'd like to enable private messaging, and send me a direct private message with the info for your secondary member, I'll be happy to get them added to your account. Learn how to enable private messages here: How to Send a Private Message

Also, if you'd rather have this handled over the phone, we can be reached at 1-888-OUR-AARP (1-888-687-2277). We look forward to speaking with you further!