AARP Eye Center
Get instant access to members-only products and hundreds of discounts, a free second membership, and a subscription to AARP the Magazine.
I am trying to add my spouse to my account in account details, but each time I select add second member I get an error message of: "Sorry, the secondary member name must not match the primary member name. Please enter a different name.". BUT I don't see this person listed anywhere in my account details. I am listed as the primary member.
@WendyPNW Hi Wendy, here to help! I tried to send you a private message here on the Community site, but it looks like you don't have private messages enabled. If you'd like to enable private messaging, and send me a direct private message with the info for your secondary member, I'll be happy to get them added to your account. Learn how to enable private messages here: How to Send a Private Message
Also, if you'd rather have this handled over the phone, we can be reached at 1-888-OUR-AARP (1-888-687-2277). We look forward to speaking with you further!
@ArivanhS756951 Hi Arivanh, let me fix this! Please send me a private message with your secondary member's full name and date of birth, thank you! Here are the steps to send a private message: How do I send a private message
Hi @AARPJanelleM I am having the same issue trying to add a secondary member to my account. I get the same error message as noted in the original email thread. The name being added has the same last name as me, but the first name is different. Also, I tried to follow the steps you provide to enable private message, but the "Private Messenger" section in the "Settings" does not even appear there for me. I did find a "My Private Messages" link on my "Community Profile" page, but when I click on it, I get an "Access Denied" message. Any help would be appreciated.
@ThelmaA35214 Hey Thelma, let's get this fixed! Please give us a call when you have a moment: 1-888-OUR-AARP (1-888-687-2277).
NEW: AARP Games Tournament Tuesdays! This week, achieve a top score in Block Champ and you could win $100! Learn More.